Refunds/Cancelation Policy

Orders that have not been shipped can be cancelled by logging into your TPP account, clicking ‘Orders’ and then ‘Cancel Order’.
If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.

Returns - The product amount and 100 for courier will be added as points to your TPP account.
Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us. Additional Charges such as - Gift Wrapping Charges, Delivery Charges, COD Charges etc Will NOT be refunded.
Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as reward points as per your convenience.